My scale displays a non-zero number when there is nothing on it. I can't make it display 0.00. How can I reset?

For battery models:
1. Remove one of the batteries out of the scale.
2. Wait for 5 seconds and put the battery back in.
3. This resets the scale. Try stepping onto the scale again to check whether it can display 0.00 when there is no weight on it.

For rechargeable models:
1. There is a reset button on the back of the scale. Press it for 5 seconds to reset the scale.
2. Try stepping onto the scale again to check whether it can display 0.00 when there is no weight on it.