1. Standard steps:
(1) In the Renpho app, go to "Settings", select "Fitbit".
(2) Enable Fitbit, login to your Fitbit account.
(3) Select "Allow All" and then tap "Allow" to access Fitbit App.
(4) After connection, all the data will sync to your Fitbit App. You can view your measurements on both the app and the web.
2. If the standard steps do not work, restart your phone and try reinstalling both the Renpho App and Fitbit app.
For Android:
Go to your Android phone's central control panel under Settings > Application > Renpho > uninstall. If you just delete the shortcut on your desktop, that doesn't actually delete the app.
For iPhone:
When you delete the Renpho app, a message may appear saying "You have data from Renpho in your Health data." DO NOT select "Delete".
If message says, "Deleting this app will also delete its data" Select "Delete".
3. After reinstalling, allow all permissions from the apps when prompted. Then try measuring again.
Tips:
1. If you logout of the Renpho app, the data will not sync with Fitbit. Ensure you are logged in to both the Renpho and Fitbit apps.
2. Ensure you are the primary user. A user can only sync one Renpho app to one Fitbit account.
3. Fitbit may have restrictions allowing minors using it. Each jurisdiction has its own rules.