If the normal connection to Bluetooth fails, please try the below steps:
1. Reset the scale by taking out one battery for 5 seconds and putting it back in or pressing the reset button on the back of the scale for 5 seconds.
2. Reboot your smart phone.
3. Reset the Bluetooth connection:
Ensure Bluetooth and GPS (Android only) are enabled on your phone.
• Open the Renpho app.
• Under the "Measurements" section, select the top right “+”.
• Select "Device Management".
• Find the model number that begins with "ES" and slide it left to forget the device.
• Tap "+" on the top right to enter pairing mode.
• Step one foot on the scale surface to wake it up.
• After a few seconds of loading, the scale model number will appear, tap it.
• Step on the scale again to complete the pairing.
If none of the above steps resolves your connectivity issues, try the “Bluetooth anomaly detection” function:
• Open the Renpho app.
• Go to “My Account” select “Settings”.
• Select “Bluetooth anomaly detection” and follow the instructions.
• Submit the abnormality report.
• Share your App account to our support team at support@renpho.com
Notes:
iOS 13 requires Bluetooth permissions. If you do not enable it, even if you turned on Bluetooth, you will not be able to connect with the scale.
• Go to Settings.
• Scroll to the Renpho App.
• Enable Bluetooth permission.
If NO DEVICE FOUND is prompted on the app pairing device page even when the scale is on, try replacing the batteries.